With several major contracts during 2020/2021, new staff and new equipment, the business operations team, Trevor Gillman, Tony Huggins & Sukh Dosanjh had this as the first topic on the agenda.
What effect have these investments had on our business? And how do we build on this to keep investing and expanding the operation?
The team discuss how the value of our orders has almost doubled since four years ago, and how our shop floor has increased accordingly. We’ve taken on more staff and because we’re also focusing on internal staff wellness and culture, they are all on board with where we’re going. We have staff who have been here 20- and 30-plus years, as well as younger apprentices who are learning their skills, so we have a mix of craftsmanship and joinery as well as an automated factory. This means we can produce bespoke, one-off items and equally we can do standard units and can therefore take on different size projects and satisfy whatever the customer wants.
Architects and contractors don’t want a hard sell these days, they want to gather information to help them with their job and they want it to be easy to do that. Our business operations team discuss how we can make life easier for them by providing useful tools in the Architect Centre on our website.
People don’t see what goes on behind closed doors, but the end result of the all the estimating, tendering and enquiries is that we’re nimble, flexible and we are ready to listen to and support contractors. This is embedded in our collaboration culture and contractors want to come to us because of these strengths.