Fly on the wall video of David Bailey business operations team planning

David Bailey Business Operations Team

MOVING FORWARD WITH THE BUSINESS OPERATIONS TEAM

The events that have affected business over the past few years including Brexit, the Covid-19 Pandemic and more recently the Ukraine war saw changes to the economy and business landscape.

During this time David Bailey Furniture Systems (DBFS) adapted and met the challenges head on and saw a period of growth and staff expansion with some notable new contracts.

As we entered 2022 the DBFS business operations team took time to reflect and plan. We gave the marketing team, equipped with video cameras, exclusive access to record the discussions and how we intend to keep adapting and meeting the economic changes head on by working with our key stakeholders.

And of course while there were serious sales, marketing and business operations observations & discussions the presence of the video cameras inevitably led to some bloopers. The out-takes will be shared because we believe in having fun while delivering a professional service.

Discussing... investment, expansion and diversifying

David Bailey investment, expansion and diversifying

With several major contracts during 2020/2021, new staff and new equipment, the business operations team, Trevor Gillman, Tony Huggins & Sukh Dosanjh had this as the first topic on the agenda.
What effect have these investments had on our business? And how do we build on this to keep investing and expanding the operation?

David Bailey culture increases efficiency

Tony Huggins, Operations Manager

Operations Manager, Tony Huggins, discusses our cultural principles and how these are making us more efficient.

Discussing....new equipment and automation

Discussing making our factory more efficient

Our business operations team discuss our investment in the manufacturing process, combining craftsmanship and automation to optimise efficiency. We have invested in new, modern CNC machinery from Homag to enable more work to go through the factory.

Discussing....operational efficiency and management

Discussing operational efficiency & management

Trevor, Tony and Sukh discuss how we can become more efficient, where we need to invest in personnel, what management support skills we need so that we can grow and continue to offer a high quality product at competitive prices.

Discussing...markets, partners and being proud of what we do

Discussing markets, partners & being proud

Our team discusses the great pride we take in the work we do, in being able to support the NHS and working in this sector, especially during the Covid pandemic, when customers were able to rely on us, to continue to manufacture and supply our furniture.

Discussing building on successful foundations

Discussing building on successful foundations DFS

The team discuss how the value of our orders has almost doubled since four years ago, and how our shop floor has increased accordingly. We’ve taken on more staff and because we’re also focusing on internal staff wellness and culture, they are all on board with where we’re going. We have staff who have been here 20- and 30-plus years, as well as younger apprentices who are learning their skills, so we have a mix of craftsmanship and joinery as well as an automated factory. This means we can produce bespoke, one-off items and equally we can do standard units and can therefore take on different size projects and satisfy whatever the customer wants.

Discussing projects and business relationships

Discussing projects & business relationships

The team discuss how the government is investing heavily in the healthcare sector and how we are making our products easier to find and specify by architects & contractors. We are already well known by many major contractors, who tell us our reliability and product performance is top level.

Discussing changes in partner marketing support

Discussing changes in partner marketing support

Architects and contractors don’t want a hard sell these days, they want to gather information to help them with their job and they want it to be easy to do that. Our business operations team discuss how we can make life easier for them by providing useful tools in the Architect Centre on our website.

Discussing our culture…behind closed doors

Discussing our culture…behind closed doors

People don’t see what goes on behind closed doors, but the end result of the all the estimating, tendering and  enquiries is that we’re nimble, flexible and we are ready to listen to and support contractors. This is embedded in our collaboration culture and contractors want to come to us because of these strengths.

Discussing what makes us different

Discussing what makes us different DBFS

We are here to help the contractor and if we can work together, the contract will be more successful. Also key is how we overcome any problems that might occur. If we overcome them quickly, easily and seamlessly, everyone will be happy. This is what sets us apart.

Discussing.....how no job is too small - or too large

Discussing how no job is too small by David Bailey Business Operations Team

Our business operations team discusses how our MD, Trevor, sets the bar for everyone in the company by being hands on, customer facing and ready to get involved. Each job, regardless of size, should be given same amount of effort and time to make it successful.